SongSelect (CCLI) - Auto Reporting feature not working as expected - Tracking

Applicable SongShow Plus Versions: 
This article applies to SongShow Plus versions 9.3 and later.

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *

NOTE: SongShow Plus 9.3 and later supports the SongSelect (CCLI) Auto Reporting feature that replaces the old method. 

Symptom:
Projected songs are not being tracked or recorded on the reporting page song history when SongSelect (CCLI) Auto Reporting is enabled in SongShow Plus.

Possible Cause:
This may be Expected Behavior - The Auto Reporting will NOT record/report the following:

• Songs that have no CCLI Song Numbers
  
• Songs that have incorrect CCLI Song Numbers
• Songs that are Public Domain

Possible Solution:
Verify each of the following:

• Songs that have no CCLI Song Numbers
  • Check the song file to ensure that there is a number present in the CCLI Song Number field:
    • Open SSP
    • Select Media Files > Songs
    • Find the song in question, select and right-click it, then select Edit Song
    • On the General tab, locate the CCLI Song Number field and ensure a number is present.
• Songs that have incorrect CCLI Song Numbers
  
  • Check the song file to ensure that there is a VALID number present in the CCLI Song Number field:
    • Open SSP
    • Select Media Files > Songs
    • Find the song in question, select and right-click it, then select Edit Song
    • On the General tab, locate the CCLI Song Number field and COPY the number that is present.
    • Go to the SongSelect site and search for this number to ensure it is valid.  If not, search for the song by name and update the CCLI number in the SSP song file.
• Songs that are Public Domain
  • If a song is Public Domain it will never be reported even if it has a valid CCLI song number.
    • Open SSP
    • Select Media Files > Songs
    • Find the song in question, select and right-click it, then select Edit Song
    • On the General tab, locate the Copyright field and confirm it shows Public Domain.

Possible Cause:
The SongSelect account authorization has expired. There will usually be a Notice (alert) indicating there is an issue.

Possible Solution
Re-Authorize the SongSelect account:

• Open SSP
• Select Settings > Accounts...
• Find the SongSelect category and select it - an account should appear in the list.
• Select the account and click the Reauthorize Account button.
• Follow the prompts to go the site and sign in as needed. 
• Once Reauthorization is complete, close and restart SSP.
• Try the reporting process again.

Possible Cause:
The SongShow Plus CCLI Activity settings are incorrect - Not Enabled

Possible Solution
Verify CCLI Activity settings - refer to the SongSelect (CCLI) - Auto Reporting feature - A Primer article for details.

Possible Cause:
The SongShow Plus CCLI Activity settings are incorrect - Outside set Day/Time/Duration

Possible Solution
Verify CCLI Activity settings - refer to the SongSelect (CCLI) - Auto Reporting feature - A Primer article for details.

Possible Cause:
 Your SongShow Plus Subscription has expired.

Possible Solution
Renew your SSP Subscription - Users must have current SongShow Plus subscription to utilize SongSelect (CCLI) - Auto Reporting feature.

When properly configured, Auto Reporting in SongShow Plus works in conjunction with SongSelect (CCLI) to automatically report song activity per the SongSelect (CCLI) required guidelines. 

Additional SongSelect (CCLI) related help and information on known issues can be found by reviewing the self-help resources and training options for SongShow Plus.

Training Videos - A video walk-through of this process may be available.  Depending on your current subscription level, you can go to the GoFishMedia website training page and log in with the same Customer ID and password that you use to log in to the SongShow Plus site or activate SongShow Plus. - Review this article for more details.

If you have any questions regarding the use of, or issues with, any of the SongShow features related to SongSelect Auto Reporting, please contact the Support Team.

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