SSP Best Practices - Moving your laptop / notebook between physical locations - Display Settings

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus

* Updates affecting this feature may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *

Since easily portable computers such as laptops and notebooks have become more commonly used with SongShow Plus, there has been an increase in problems with maintaining the SongShow Plus Display Settings. This can be especially problematic if different numbers or types of external displays are connected at each location.  

A common scenario is that the laptop is moved between the sanctuary (where it is connected to a TV, Projector or other secondary display device) and a home office (where it is not connected to any secondary display device). A variation of this is when it is connected to a secondary display device at the home office, but it is different than the one in the sanctuary.  In either case, this means that the Windows display configuration changes every time you start up SongShow Plus.  This can cause a variety of issues - best case it only needs to be reconfigured; worst case it may cause SongShow Plus to not open as expected at all.

Make yourself very familiar with the following operations.  This will ensure that you are able to assess inconsistencies and correct settings as needed.

• Adjusting Windows Display Settings
  • Ensure that you are familiar with the various options for setting up the Windows display configuration.  You can find information on that here.
• Adjusting SongShow Plus Display Settings
  • Ensure that you are familiar with the various options for setting up the SongShow Plus display configuration.  You can find information on that here.

 In order to prevent the worst behavior, we recommend the following process when moving your laptop between locations. It is best to configure SongShow Plus to use a single embedded display (the laptop display) when transporting between locations.

• Before you move the laptop:
  • Regardless of the current configuration, place the SongShow Plus Display settings in the single embedded display configuration.
  • Close SongShow Plus.
  • Power off the laptop.
  • Disconnect all external displays.

• After you move the laptop:
  • Connect all external displays (if any).
  • Power on the laptop.
  • Verify Windows settings.
  • Open SongShow Plus.
  • Place the SongShow Plus Display settings in the desired multi-display configuration.

If needed, refer to the article SSP Best Practices - Embedded - Using a single Display for SongShow Plus for steps.

Following these guidelines for your SongShow Plus system should contribute to trouble-free use. 

Training Videos - A video walk-through of this process may be available.  Depending on your current subscription level, you can go to the GoFishMedia website training page and log in with the same Customer ID and password that you use to log in to the SongShow Plus site or activate SongShow Plus. Review this article for more details.

If this article does not resolve the issue, contact the Support Team.

(SSP176)