Unable to initialize SongShow Plus - Unable to create new base session

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *

Symptom:

When trying to open SongShow Plus, an error is presented - Unable to initialize SongShow Plus - Unable to create new base session.

Possible Cause:
This is most likely caused by a change in the location or access to the SongShow Plus database files.  If the location was changed or access was lost, SongShow Plus cannot initialize correctly.

• If you are keeping your SSP media files on a remote location such as a server, network issues can prevent access.
• If you are keeping your SSP media files on a removable location such as an external drive or USB drive, system updates or device additions/removals can change the assigned drive letters.
  

Possible Solution:
Ensure that the SongShow Plus media files are still in the correct location and accessible. Review this article to check settings - Configuration Settings - Media Files Location - Path

If this article does not resolve the issue, contact the Support Team.

(TS426)