Unable to create Slideshow - options gray grayed out - Media Files panel

1/12/2024

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *  

Symptom:
When trying to create a slideshow, the options are grayed out.

Possible Cause:
If the Media Files > Slide Shows tab does not have a destination folder selected the create (and other options) will be unavailable.  User most likely has either no folder or the SongShow Folders label selected.

Possible Solution:
Select the desired destination folder in the Slide Shows tab in the Media Files panel - this will show all options when "create" is selected.

  1. Launch SongShow Plus.
  2. From the Media Files panel select the Slide Shows tab.
  3. In the SongShow Folders panel, browse the Slide Show Files.
  4. Select a destination folder for the content to be saved. 

 Possible Solution:
If for some reason the solution above does not work, you can open the Slide Builder directly by going to Start > Programs/All Apps > SongShow Plus X.x > Slide Builder.

This will open the Slide Builder separately and then choose the destination when you save your new project.


Training Videos - A video walk-through of this process is available.  Locate the video on the training page - Common Support Questions > File Import Options Unavailable

Depending on your current subscription level, you can go to the GoFishMedia website training page and log in with the same Customer ID and password that you use to log in to the SongShow Plus site or activate SongShow Plus. Review this article for more details.

If this article does not resolve the issue, contact the Support Team.

(TS383)

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