3/6/2024

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *  

Symptom:
After downloading the SongShow Plus installer from the internet, when trying to install SongShow Plus, the installer does not appear to run and is not found in the task manager.

Possible Solution:
Refer to article Unable to Install SSP - Installer appears not to open - blocked

Symptom:
Error message - Machine might be in S Mode.

Possible Solution:
Refer to article Microsoft Windows S Mode - error - app isn't Microsoft verified

Symptom:
When trying to update or install SongShow Plus, the user gets an error message.  When using the SSP Updater, the error message may indicate that it is unable to determine the update status.  When using the full installer package, the user may encounter an error during or after the extraction process indicating that the End tag 'Component' does not match the start tag 'Notes' or something similar to this. Other error messages are also possible.

Possible Cause:
The Operating System may be set up in a non-English or non-US mode.  The region or locale setting is the main place that this is set.

NOTE: SongShow Plus does not support non-English versions of Windows or non-English/US settings in the English versions of Windows.  

Possible Solution:
Change the Operating System Locale and Region setting to English/US.

This can vary slightly between operating systems but in most cases is found in the Regional and Language Options settings.  There are two places of interest once you get to this setting, the Location and Administrative tabs.  Check both of these and change them to English or US if they are not currently set that way.

After changing this back to English/US settings the installer or updater should work as expected.


Possible Cause:
The Operating System may have corrupted system files causing errors with .dll files.  This can occur for a variety of reasons that will not be readily evident but can cause specific errors with a variety of applications.

Possible Solution:
This may be a two-step solution.  You can first run a system scan with the command sfc /scannow from an admin command prompt.  This may be sufficient to correct file errors. 
If that does not resolve the issue run the following from an admin command prompt - Dism /Online /Cleanup-Image /RestoreHealth.  This should fix any corrupted system files.

If this article does not resolve the issue, contact the Support Team.