Slide Builder not responding / hangs / hang / freezes / freeze when editing a slideshow

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus 8.5 and Later

Symptom:
The SongShow Plus Slide Builder hangs up, stops responding or shows a black screen during editing of a slideshow.  This may begin to occur after an SSP update. 

Possible Cause:
The graphics card does not fully support DirectX 9.0c.  This change began in the October 2007 Edition and became more stringent in later releases.

Possible Solution:
Disable the high end graphics (HEG) (AKA -  Full Graphics Mode) on all enabled displays to resolve the problem.  See KB TS292 for more information.

Possible Permanent Solution:
Replace the video card in your SSP system with a newer model that fully supports DirectX 9.0c or higher and re-enable the Full Graphics Mode features. 

Possible Cause:
This behavior can occur in slideshows that have a large number of Slide Show Themes included.  SSP has to process all themes to determine if and how they are applied if they exist.  The slow response is due to additional overhead in the processing of the theme settings.  

Possible Solution:
Limit the use of duplicate and unassigned Slide Show Themes in the slideshows.  This will both reduce the size of the slideshow files and improve the editing experience by eliminating unnecessary duplication of themes.  Refer to this article for more details.

If you have any questions regarding the use of, or issues with, any of the SongShow Slide Builder features, please contact the Support Team.

(TS153)