SongShow Plus

RME error - Unable to play videos after updating to July 2008 Edition

10/3/2008

Symptom:
Unable to play videos after updating to July 2008 Edition. You may get the following error message:

Unable to use fill type: Video File. Reason: An internal application error has occurred.
Contact technical support if this problem persists

Unable to load video: 001_JumpBack / MPEG file (.mpg). Reason: Unable to load Video
(NotAccessible). Reason: This application of component is either not installed or it's
installation is corrupted: R-Technics Multimedia Engine. Reinstalling this application or
component may correct the problem

Possible Cause:
Root cause appears to be an incorrect RME RGB setting.
This conflicting setting appears to be the result of running the nvidiaFix utility that was used to resolve a NVIDIA specific issue beginning in March 2007.

Possible Solution:
Please follow the steps below to reset the default settings:

Log in to your system administrator user profile
From the Start menu click on Programs > SongShow Plus > Utilities
Press the F12 key to access the secondary menu
Click on the "RME Troubleshooting Tools" button
Click on the "Default Settings" button in the lower left corner
Click "OK" to exit and close the support utilities window
Restart SongShow Plus

If you still have issues after this procedure, contact the Support Team.

(TS080)

(TS80)