Planning Center Online (PCO) - PCO account sign complete but user is unable to retrieve plans

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus 9.x and later using Planning Center Online (PCO)

  * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. * 

NOTE: This bug was fixed in the 9.3 build dated 12/22/2024.  Update before proceeding. 

Symptom:
When attempting to import plans from Planning Center Online (PCO) the user gets and error -  Unable to retrieve plans from Planning Center Online. (1672)

Possible Cause:
Root cause is unknown at this time but it does not appear to be a user account issue.  This is currently under investigation.
UPDATE: Found that PCO changed their API, breaking the SSP connection.  Updates are in work.

Possible Solution:
Update to the latest SSP build including the fix.  NOTE: Users will have to re-authenticate/update their PCO account to allow the connection.

If this does not resolve the issue, contact the support team for assistance.

(TS438)