When playing a video the orientation is incorrect - it either appears sideways or upside down

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *  

Symptom:
When playing a video the orientation is incorrect - it either appears sideways (portrait instead of landscape) or upside down. SSP video playback does not detect video orientation. (98)

Possible Cause:
This is most likely caused by an incorrect default orientation in the subject video.  This can happen primarily with video from a cell phone or other mobile camera device.  Currently SSP does not specifically look for this or try to correct the orientation of the video. The assumption is that all videos are properly formatted to landscape for computer use.

Possible Solution:
Re-render the video with the correct default orientation set to landscape.

If this article does not resolve the issue, contact the Support Team.

(TS437)