Mobile Control (PWA) - Unable to control secondary outputs as expected - Primary output advances instead

Applicable SongShow Plus Versions: 
This article applies to SongShow Plus 9.2 and Later using SongShow Mobile Control (PWA).

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *  

NOTE: SongShow Mobile Control (PWA) is now included as part of the Silver Subscription. You must maintain a Silver Subscription or higher to be able to access the Mobile Control (PWA) feature.  

Symptom:
When trying to control a SongShow Plus machine using PWA Mobile Control, clicking the program item does not work as expected.  When clicking the secondary program items, the primary program items are being controlled. (1466)

Possible Cause:
Setup is incorrect.

Possible Solution:
Ensure that the secondary program is selected in the Program control using the gear icon.

Possible Cause:
There is a known bug regarding clicking on the program items directly.  When the secondary program is properly configured, clicking on the objects advances the primary program instead. (1466)

Possible workaround Solution:
The remote control buttons do work as expected.  Use either the Remote tab or the remote control bar at the bottom of the program tab to control the secondary output.

If this article does not resolve the issue, contact the Support Team.

(TS425)