Forgot Reset Password option on the SongShow Plus website is not working recover

This article applies to the SongShow Plus website 

Symptom:
When trying to recover or reset access to the website, the Forgot Password option appears to not work - nothing happens when the button is clicked. (426)

Possible Cause:
The forgot password process needs the username. 

Possible Solution:
Enter the User Name - this is usually the Organization/Customer ID number.

Possible Cause:
Forgot Password operation was incomplete.

Possible Solution:
Follow these steps to recover and reset your password:

1. If not already at the sign in page, click the Sign In button.
2. Enter the User Name - this is usually the Organization/Customer ID number.
   
3. Click on the Forgot Password button.
4. At the Reset Password prompt confirm that the username shown is correct.
5. Click the Submit Request button.
6. You should receive a Password reset email including a link to reset the password.
7. Click the link to got to the rest page.
8. Enter and confirm a new password.
9. Sign in with your new password.

Possible Cause:
It is also possible that the user entered the info but did not get the email after clicking Submit Request.

Possible Solution:
Contact the support team to manually update the password.  Verify that the correct email is on file.

If this article does not resolve the issue, contact the Support Team.

(TS411)