Unable to play present show use Media file in SSP - will not open - blocked security

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *  

Symptom:
When trying to play present show use certain Media files in SongShow Plus, the user gets an error indicating the file is unable to play, it simply does not play or it may seem to hang up SongShow Plus. 

Possible Cause:
This may occur if the file was downloaded from a suspect source. Windows 10/11 may "block" a file if it does not appear to be from a reputable source.  This can be triggered by a reputation rating or settings in Windows security.  

Possible Solution:
 We will leave it up to the end user on how they want to manage these Windows settings, however, this process can be a source of content not working in SongShow Plus. Usually the best course of action is to ensure that the content is from a reputable source and run a virus scan on it before proceeding.  If this occurs the file will have the following message "This file came from another computer and might be blocked to help protect this computer" in the Properties tab.

If you determine that the file is good, you can remove the block as follows:

1. Locate the file in question in File Explorer.
2. Right click on the file and select the Properties option from the menu.
3. This should open to the General tab.  If not select it.
4. At the bottom you will see a security message.
5. Click the check box that says "unblock".
6. Click OK to save and close.
7. Once this is complete, you should be able to use the media file normally.

If this article does not resolve the issue, contact the Support Team.

(TS409)