Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus 

  * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. * 

Symptom:
When attempting to display a song with a video background applied the operation may initially complete but then SSP will stop responding or freeze. While the song may advance the video background appears to be frozen. (1295) 

NOTE: Many Intel integrated and discrete graphics solutions and drivers have eliminated DirectX9 support and will not function as expected.  Refer to article DI15 for more details. 
NOTE: It is NOT recommended to use any integrated graphics solutions with SongShow Plus. 

Possible Cause:
Use of Intel Integrated graphics may be inducing errors with the application of backgrounds and thumbnail generation.

Possible Solution:
Discontinue use of integrated Intel graphics. Refer to article DI15 for more details. 

Possible Cause:
It appears that in some cases the simultaneous generation of thumbnails in the Media Control panel and the presentation output will cause SSP to stop responding.  The program/song may advance but will stop responding or freeze at the next object to be displayed.

This is under investigation.

Solution:
A possible workaround suggestion is to turn off the thumbnails in the Media Control panel.