SSP Media Indexer - Previously present Media files are missing from SongShow Plus after an update - indexer issue re-index

Applicable SongShow Plus Versions: 
This article applies to SongShow Plus Version 9.3

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *  

Symptom:
After updating SongShow Plus, it was discovered that some media files that showed up in the previous installation no longer appear after the update. (1165, 1166)

Possible Cause:
There was a bug in an earlier version of SongShow Plus 9.3 that removed several uncommon media extensions.  This bug was corrected in the 7/21 build of SongShow Plus 9.3.

Possible Solution:
Download and update 9.3 to the latest build to resolve the issue.

Possible Cause:
The new indexing process may not be catching newly removed, changed, added or moved content.  This may be more likely after bulk additions/deletions of media or extensive housekeeping operations were folder or files were removed, changed, added or moved.

Possible Solution:
Rebuild the SongShow Plus indexes. Refer to this article for additional instructions.

 This is under further investigation. 

Possible Cause:
The new indexing process may be skipping or incorrectly processing certain file types.

The following errors may be appearing in the indexer processes log:

• Exception offset and size are invalid
• update failed: Exception Read only read 7 of 8 bytes
• update failed: Exception Read only read 3 of 8 bytes

Possible Solution:
Rebuild the SongShow Plus indexes. Refer to this article for additional instructions.

If this persists, the Legacy Indexer could be used. Please contact the support team before proceeding with changes.
This is under investigation. 

If this article does not resolve the issue, contact the Support Team.

(TS387)