Powerpoint 2013 - per step conversion failed - some slide steps were not imported

Applicable SongShow Plus Versions: 
This article applies to Powerpoint 2013 and all versions of SongShow Plus

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *  

Symptom:
When trying to convert a Powerpoint slide show to a SongShow Plus slideshow, the user gets a message stating - "Some slide steps were not imported. "
The import will complete but some slides are missing.

Possible Cause:
This may occur when using Powerpoint 2013.  The per step feature was implemented well after PPT 2013 was released.

Possible Solution:
Update your Powerpoint version to 2019.

NOTE: There may be other limitations associated with using a later version of Powerpoint, such as the use of the Stage Display, so please review the other Powerpoint articles before updating.

If this article does not resolve the issue, contact the Support Team.

(TS380)