SongShow Plus

Importing from the web pages panel fails with error - Update your browser or out of date - youtube vimeo

4/3/2023

Applicable SongShow Plus Versions:
This article applies to SongShow Plus 9.1 and Earlier

*Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding.*

Symptom:
During the importing from the web pages panel, it presents an error - Update your browser or out of date.

Cause:
SongShow Plus 9.1 and earlier used older core IE browser tools for integrated web tools and this may cause some issues. In this case, older browsers are not supported by YouTube or Vimeo and will not be allowed to continue.

Possible Solution:
Update your version of SongShow Plus to 9.2 or later to support newer browser technology.

If this article does not resolve the issue, contact the Support Team.

(TS368)