SongShow Plus does not import all settings from prior version on initial installation of new version as expected

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus 

  * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. * 

 NOTE: Skipping major numerical versions during the upgrade process will break the connection for the automatic copy of the configuration. Contact support if this occurs.

Symptom:
SongShow Plus does not import all settings from prior version on initial installation as expected. Normally on the first installation of a new version, the installer will import all of the settings from the prior version to preserve the Display settings/config and other user settings. (834)

Possible Cause:
This is most likely an issue with the current installer.

NOTE: At times, particularly with a major SongShow Plus update, the method used for storing and retrieving settings may change and in some cases the previous settings are no longer used, which may require the re-configuration of the Control Panel layout or other settings.

Possible Solution:
Manually reset the Display and Properties settings.  If a setting or configuration method was changed, this is the only way to restore the prior settings.

Possible Solution:
It may be possible to copy the old settings configuration files. Contact the support team for assistance with this.

If this article does not resolve the issue, contact the Support Team.

(TS360)