SongShow Signage - Publish Failed - Client Error 413 or similar occurs during publishing operation

5/24/2024

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus using SongShow Signage.

Symptom:
When executing a Publishing operation, a Client Error 413 or other similar error occurs.  (890)

Possible Cause:
It appears that there is an issue with media files larger than about 30MB.  If any content of the published slide show is about 30MB or larger, the error may occur.

Clarification - The error occurs only when any single file in the slideshow exceeds 30MB.  For Example, there can be several 25MB files in the slideshow and it should publish as expected.

Possible Solution:
If an error occurs, it may be possible to edit the content to use smaller media files.  Adjust the slide show content and retry the Publish process again.


If this article does not resolve the issue, contact the Support Team.

(TS358)

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