SongShow Sync - A problem has occurred - Access Denied error during Sync operation

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus using SongShow Sync.

Symptom:
When executing a synchronization process the user receives an error message indicating Access Denied, noting a specific file name.  (893)
NOTE: This would only affect the local files - the cloud side files will still be intact. 

Possible Cause:
If a file is in use during the synchronization process it will be locked and un-readable.  This can occur if the file is in use in SongShow Plus or elsewhere on the system.
NOTE: in some cases the process detects and handles this but in others it does not. 

Possible Solution:
If an error occurs, it may be possible to clear the issue by closing the messages and restarting SongShow Plus.  Retry the Sync again.

If a restart does not correct the error then it may be possible to repair the file in question using the Sync Snapshot history.

1. Make note of the file name in the error message.
2. From the main SSP toolbar select Tools >Snapshot Versions > select repository.
3. In the Version History, work back from the most recent date and locate the last entry for the file in question.
4. Select and right click the file then select the Restore File option.
5. Restart SongShow Plus and attempt the Sync process again.

If the repair operation does not work then try the following:

1. If you have not already - on the system in question, launch Sync to trigger the error. Capture or make note of the full error, especially the path.
2. Move any content you want to save that has not been synced to a local folder.
3. Launch SSP and select Settings > Synchronized Folders... then follow steps to deselect all repositories.
4. After SSP restarts to finalize the sync update, close SSP.
5. Browse to the folder in the path of the error - This should be  C:\Users\Public\Documents\R-Technics\SongShow Plus.sync and then some numbered folders.  These would be associated with the Sync account.
6. With SSP closed, rename the existing SongShow Plus.sync folder to SongShow Plus.sync-old to preserve the data until complete.
7. Launch SSP.
8. Reconnect the repositories.
9. Initiate Sync after restart and allow it to complete. This should complete successfully. Assuming this is the case, the renamed -old folder can be deleted.

This process should restore operation on the machine in question.

If this article does not resolve the issue, contact the Support Team.

(TS357)