SSB - Slide Builder - Catastrophic error occurs when trying to add image backgrounds from Shift Worship or Microsoft Bing searches

1/25/2024

Applicable SongShow Plus Versions:  
This article applies to all SongShow Plus 9.2 and later versions

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *  

NOTE: This bug was corrected in the SongShow Plus version 9.3 Preview.

Symptom:
When adding backgrounds in the Slide Properties from either Shift Worship or Microsoft Bing, a Catastrophic error occurs when selecting either source.

Possible Cause:
There appears to be an issue connecting to the search function within Slide Builder. (886/887)

Possible Solution:
Search and download the desired images via either Shift Worship or Microsoft Bing from within SongShow Plus and download them to the local machine.  Once there, they can be selected normally via the Slide Builder properties settings.

If this article does not resolve the issue, contact the Support Team.

(TS355)

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