Signage player only shows the splash logo even after successful publishing

Applicable SongShow Plus Versions:  
This article applies to all versions of SongShow Plus and Signage

Symptom:
When the user has successfully published content and still does not get any content displayed on the screen - only the SongShow logo.  This information assumes that publishing was successful.  If the issue is with publishing look for solutions in other articles.

Possible Cause:
This may be a settings issue.  Check the player configuration Schedule setting and confirm the following:

• That the content setting has a Channel selected and not "Off" or "Logo" selected.
• That the Days and Time settings are selected as needed.
• That the set time is valid for content to be show at the present time.

Possible Solution:
Update the settings to show content at the current time frame.  It is best to test this by selecting all days and setting for 24 hour display to make sure it works then evaluate alternate settings as needed.

Possible Cause:
This may be a content issue.  Check the slideshow that is published and confirm the following:

• That the content in the slideshow is allowed for Signage.  In most cases this is checked during the publishing but things like unsupported formats on the player itself (H.264) are not.
• That the time stamps on the content do not fall inside the Daylight savings Zones - this can cause issues with presentation.

Possible Solution:
Update the files or settings in the slideshow to avoid/fix the issue preventing content from being displayed. 

Possible Cause:
This may be an authentication issue.
It is possible if the Signage Player is out of use for a period of time, the authentication "handshake" may become out of date.  Once this chain is broken, the local player authentication needs to be refreshed manually.

NOTE: You can prevent this from occurring if the Player is periodically connected and updated with content.  Usually once every couple of weeks is enough. 

Possible Solution:
Contact the Support Team for assistance in resetting the authentication on the local player.

If this article does not resolve the issue, contact the Support Team.

(TS353)