NDI (Network Device Interface) target machine not showing SongShow Plus source options

8/30/2023

Applicable SongShow Plus Versions: 
This article applies to SongShow Plus version 9.1 and later using NDI (Network Device Interface).

Symptom:
When the NDI Enabled option is set to Yes in Display Settings, the NDI target machine is not showing SongShow Plus source options.

Possible Cause:
SongShow Plus is not the correct Version or Edition.

Possible Solution:
Verify that SongShow Plus is at least Version 9.1 and MUST be the Ultra Edition.


Possible Cause:
Firewall settings not allowed for SongShow Plus to broadcast NDI information.

Possible Solution:
Firewall settings adjustment should be prompted the first time this feature was enabled. 

If not enabled, consult your Systems Administrator to allow SongShow Plus to communicate through the firewall.

If this article does not resolve the issue, contact the Support Team.

(TS345)

An error has occurred. This application may no longer respond until reloaded. An unhandled exception has occurred. See browser dev tools for details. Reload 🗙