Activation - Workstation list will not generate - no error OR Unexpected error - Handle is in wrong state OR Retrieving Workstation licenses

Applicable SongShow Plus Versions: 
This article applies to SongShow Plus version 9.0 and later.

Symptom:
During Workstation activation, the list of available licenses is supposed to populate.  In this case the list does not populate and instead a message indicating an unexpected error occurred is presented with information indicating that "The handle is in the wrong state...". 

It is also possible that no error will occur, but still no list is populated, appearing to be stuck in the "Retrieving Workstation licenses..." state.

Possible Cause:
This is a server-side error and may be caused by a timeout when there are a large number of Workstation licenses created. (257)

Possible Solution:
If the system appears to be stuck in the "Retrieving Workstation licenses..." state, leave it in that state for at least 5 minutes to see if it will populate the list.

Possible Solution:
Exit the activation process,  wait 5 minutes, then try the activation again.

Possible Solution:
Contact the Support Team and include the error message in the report as well as the name of the license being activated if known - Support intervention for offline activation (EO014) may be required.

(TS344)