Shift Worship login in SongShow Plus fails

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus using Shift Worship

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *   

SongShow Plus 9.0 and later
Symptom:
When trying to add or sign in to a Shift Worship user account in the SongShow Plus file import tool, the log in authentication fails.

Possible Cause:
This may be caused by a change to your Shift Worship account.  

Preferred Solution:
Verify that you can log in to the Shift Worship website. If so,  please contact the Support Team to inquire about a resolution.

Possible Solution:
Ensure that you are using your email address to log in rather than a username that may have been created or provided.
If you are still unable to log in within SongShow Plus then you can log in to the Shift Worship site directly to browse and download content, then import into SongShow Plus.

SongShow Plus 8.5 and earlier
Symptom:
When trying to add a Shift Worship user account in the SongShow Plus file import tool, the log in authentication fails.

Possible Cause:
This is caused by a change to the Shift Worship security for log in.  Versions of SongShow Plus 8.5 and earlier do not support this updated protocol.

Preferred Solution:
Update to the latest version of SongShow Plus. If you are still using SongShow Plus 8.5 or earlier, we recommend that you update to the current version of SongShow Plus that is available to complete the account log in/add for import.

Possible Solution:
If you are unable to update SongShow Plus then you can log in to the Shift Worship site directly to browse and download content.

If this article does not resolve the issue, contact the Support Team.

(TS335)