Some action dialog, pop up or menu windows following File Copy will open on an unexpected display. SSP may appear to be not responding.

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *  

Symptom:
When importing media files using the Create or Acquire From... >  options, the action dialog that opens after the file import is complete will open on a different display than the Presenter is located.  The expected behavior is that after any action in the SongShow Plus Presenter the action dialog will open in the same display window. (370/635)

Possible Cause:
This does not happen in all configurations or with all of the import options but the behavior has been confirmed.  This does appear to be related to how the displays are connected and detected by the system.  More specifically, it appears that it is going to the primary display as determined by the system BIOS.  During the system start up this will be the one that the boot screen appears on.  Depending on the system configuration, this may or may not be the same one as identified or set in the operating system.

Possible Solution:
It has been determined that some of the import options will not exhibit this behavior.  Try a different Create or Acquire From... >  option such as Clipboard, External Folders or Hard Drive and this will not occur.

Possible Solution:
Adjust the connections of the displays to the system outputs and/or adjust the display priorities in the system BIOS.

If this article does not resolve the issue, contact the Support Team.

(TS320)