Chromex will not install

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *  

NOTE: SongShow Plus Version 9.3 and later has Chromex integrated - no separate installation is needed. Update to 9.3.  

Symptom:
When trying to install Chromex for the first time, it will not install or take a long time to launch installer.

Possible Cause:
In most cases this is expected behavior.
This may occur the first time during the initial installation of Chromex. There are C++ Runtime resources used by Chromex that are needed if not present on the system.  The C++ Runtime will be installed silently if it is not present.

Possible Solution:
This behavior is expected in most cases.  During the first install of Chromex if the C++ Runtime is not present, the install for it will run silently in the background.  This will take several minutes and there is no user notification during this time.  Please wait until this finishes and then the Chromex installer will continue normally.

If this article does not resolve the issue, contact the Support Team.

(TS315)