SongShow Plus and Windows Scaling settings are not working as expected

Applicable SongShow Plus Versions:
This article applies to all versions of SongShow Plus.

Just a little background first - Windows Scaling is an attempt by Windows to make better use of high resolution displays while still displaying icons and text elements in a comfortably readable size.  For example, on a native full HD display (1920x1080) at native scaling (100%) the icons and text elements will appear rather small.  This is exacerbated even more at higher resolutions such as UHD (3840x2160).  When multiple varying displays are involved this can be even more difficult to adjust.  Windows 10 does a better job by allowing display specific settings, however, earlier OS versions were more problematic regarding adjustment of disparate display resolutions.  Windows 10 also detects the display resolution and automatically makes an adjustment to scale at a higher percentage, somewhere between 125% and 350%. 

Specific symptoms and possible causes will vary depending on the operating system and version of SongShow Plus you are using, and fall into two categories - UI related and Projected Display output.
 
Symptom:
The SongShow Plus 9.x application windows and/or dialog windows do not appear as expected or are inconsistently displayed.

Possible Cause:
At this time this is known behavior and expected.  Changes were made in SSP 9.x to properly support UHD video on the projection display and that has caused issues with the UI display.

Possible Solution:
At this time we recommend setting the windows scaling for all displays used for SSP to 100% to properly support the displayed output and adjusting the Display Resolution as needed to accommodate readability.  This should only need to be done on the display that you are viewing the Presenter Panel on.


Symptom:
The SongShow Plus 8.x projected outputs and /or split displays do not appear as expected when resolutions over 1920x1080 are displayed.

Possible Cause:
At this time this is known behavior and expected.  SSP 8.x will not support resolutions over 1920x1080 on the projection display.

Possible Solution:
At this time we recommend using SongShow Plus 9.x on Windows 10 to support resolutions higher than 1920x1080.


If you run into other scenarios that are not working as expected, please contact the support team.

(TS314)