PowerPoint and the Stage Display

Applicable SongShow Plus Versions: 
This article applies to SongShow Plus 9.x and Later

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *

UPDATE: Before proceeding, review the updates to Microsoft PowerPoint use in SongShow Plus found here.

Symptom:
The SongShow Plus Stage Display does not show any content when displaying a PowerPoint slide show.

Possible Cause:
It is currently unknown what is causing this but it seems to occur with PPT version 2016 and later in Windows 8.1 and Windows 10. 

Possible Solution: 
At this time there is no viable work-around or setting within PowerPoint to correct this.  The user can convert PPT slides in the Slide Builder or create/duplicate the content in Slide Builder.

Possible Solution: 
Install PowerPoint 2013.  The last check on this confirmed that the Stage Display in SongShow Plus 8.4 does work as expected with Windows 10 build 1803 and the recommended settings.

If this article does not resolve the issue, contact the Support Team.

(TS291)