SongShow Plus stopped working when running PowerPoint file

 Applicable SongShow Plus Versions:   
This article applies to all versions of SongShow Plus.

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *

UPDATE: Before proceeding, review the updates to Microsoft PowerPoint use in SongShow Plus found here.

Symptom:
SSP may or may not generate an error message and stop working or crash after presenting (or attempting to present) a PowerPoint slide show.

Possible Cause: 
It is currently unknown what is causing this but it seems to occur with newer version of PowerPoint in Windows 8.1 and Windows 10. After some testing, it appears that this may be caused by a mandatory Windows update when using PowerPoint 2013 and 2016.

Possible Solution: 
It appears that the crash only occurs once per Windows session.  If the user launches SSP, presents a PowerPoint causing the bad behavior this seems to allow the PowerPoint to work after the user re-starts SSP.  This typically does not reoccur until the user restarts Windows.  We are still investigating.

Possible Cause: 
It is currently unknown what is causing this but the Windows 10 1607 update will not allow PowerPoint to work with SongShow Plus while HEG is enabled.

Possible Solution: 
If possible, roll back to Windows 10 1511 release.

Possible Solution: 
Turn off high end graphics on all enabled displays for PPT to work.  See KB TS292 for more information.

If this article does not resolve the issue, contact the Support Team.

(TS285)