Slide Builder Assistants - Rerunning the Slide Assistant does not work with Version 7 content

4/18/2024

Applicable SongShow Plus Versions: 
This article applies to SongShow Plus 8.x

Symptom:
When working in SongShow Plus Version 8 with slideshows from Version 7, the rerun Slide Assistant option is not working and causes a failure. It seems that these did behave as expected in Version 7.

Possible Cause:
The exact root cause is still under investigation but it appears that this only occurs when launching the rerun Slide Assistant option from within SSP.

Possible Solution:
It has been determined that if the slideshow that needs to be rerun in the assistant is opened in the Version 8 Slide Builder and then the rerun assistant option is run from there will appear as expected.

  • Open SSP8 Slide Builder

  • Go to the File > open option from the main toolbar. 

  • Select the SSP7 slideshow build in 7 that needs editing.

  • Select the drop menu options from the "Create a New Slide" and select "Rerun Slide Assistant" option

  • Prompt opens indicating you will lose changes - click yes.

  • Assistant opens allowing the edit.

This behavior should not be present in SongShow Plus version 9.0 and later.

If this article does not resolve the issue, contact the Support Team.


(TS256)

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