PowerPoint slides do not appear on screen when using DeckLink

8/4/2022

Applicable SongShow Plus Versions: 
This article applies to SongShow Plus 9.x and Later

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *

UPDATE: Before proceeding, review the updates to Microsoft PowerPoint use in SongShow Plus found here.


Symptom:
When using the DeckLink Plug-in, PowerPoint slide shows will not show up on the DeckLink output. The ProKey Systems typically have the DeckLink setup.

Possible Cause:
PPT 2010 does not correctly support this type of display through DeckLink.

Possible Solution:
Use either PPT 2007 or preferably PPT 2013.  See KB TS212 for additional details. 

If this article does not resolve the issue, contact the Support Team.

(TS242)

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