PTG - A delay occurs when launching the Package To Go or Backup/Restore tool or Out of Memory error
1/24/2024
Applicable SongShow Plus Versions:
This article applies to all versions of SongShow Plus using Package To Go.
This article applies to all versions of SongShow Plus using Package To Go.
* Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *
Symptom:
A delay in the start up of the Package To Go or Backup/Restore tool occurs. This delay can range from a few seconds to several minutes. It may appear that the Package To Go or Backup/Restore tool has frozen or locked up since it may only display a portion of the opening screens. This is expected in this case, though not desired.
A delay in the start up of the Package To Go or Backup/Restore tool occurs. This delay can range from a few seconds to several minutes. It may appear that the Package To Go or Backup/Restore tool has frozen or locked up since it may only display a portion of the opening screens. This is expected in this case, though not desired.
Possible Cause:
If SSP appears unresponsive and eventually an Out of Memory error pops up, there may be a problem with the content included in the Program. This may occur if a lot of slide shows are included.
Possible Solution:
Modify the program to split up the contents to get it to the intended destination OR package one or more slide shows from the program separately.
If SSP appears unresponsive and eventually an Out of Memory error pops up, there may be a problem with the content included in the Program. This may occur if a lot of slide shows are included.
Possible Solution:
Modify the program to split up the contents to get it to the intended destination OR package one or more slide shows from the program separately.
Possible Cause:
One of the steps in the launch process for these tool is a Windows I/O query on all attached drives or devices that appear to be drives. This can include, but is not limited to, USB hard drives; USB thumb drives; Mapped network drives or other connected devices such as phones or tablets that have storage. In some cases if these items do not respond or are unable to respond, it will cause a delay in the Package To Go or Backup/Restore process.
NOTE: SSP has no control over the Windows I/O query and is required to wait for a response.
Possible Solution:
Wait for the system to respond and the Package To Go or Backup/Restore tool to recover. This may take up to 5 minutes.
Possible Solution:
Verify that all connected drives or devices are available before starting the Package To Go or Backup/Restore process.
Possible Solution:
Disconnect all external or network drives and devices connected to the system, close and reopen SSP and try the operation again.
If this article does not resolve the issue, contact the Support Team.
One of the steps in the launch process for these tool is a Windows I/O query on all attached drives or devices that appear to be drives. This can include, but is not limited to, USB hard drives; USB thumb drives; Mapped network drives or other connected devices such as phones or tablets that have storage. In some cases if these items do not respond or are unable to respond, it will cause a delay in the Package To Go or Backup/Restore process.
NOTE: SSP has no control over the Windows I/O query and is required to wait for a response.
Possible Solution:
Wait for the system to respond and the Package To Go or Backup/Restore tool to recover. This may take up to 5 minutes.
Possible Solution:
Verify that all connected drives or devices are available before starting the Package To Go or Backup/Restore process.
Possible Solution:
Disconnect all external or network drives and devices connected to the system, close and reopen SSP and try the operation again.
If this article does not resolve the issue, contact the Support Team.
(TS239)