SongSelect (CCLI) - song import - Unexpected download format error occurs.

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus

* Updates affecting this feature may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *

Symptom:
When trying to import a song file from either the SSP SongSelect website or the SongSelect Download File Importer, an error message indicating "Unexpected download format" occurs. (1159/1210)

NOTE: If you encounter this error, please report it to the support team even if you are able to resolve with the noted workarounds. We would like to address all changes to the importer process.

Possible Cause:
This is occurring when using the current SongSelect website.  The root cause is the use of the txt file option.  There have been changes in the formatting of the text file causing errors in the importing of txt files into SongShow Plus.  SongSelect/CCLI periodically makes changes to the formatting of their download files that can cause new issues to arise. 

Possible Solution:
Use the Text Importer to manually create the song file form the text document.  Select Songs > Create/Acquire > Text Importer.

Possible Solution:
Use the USR file type when importing from the new SongSelect website.  The usr file types actually have additional useful information such as Keys and Themes.  These imports still work from the old website as well. NOTE: USR file type had been deprecated by SongSelect.  If you have them, they may work, otherwise refer to the earlier solutions.

If this article does not resolve the issue, contact the Support Team.

(TS187)