Alert - Unable to use fill type:

Applicable SongShow Plus Versions: 
This article applies to SongShow Plus

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *  

Symptom:
An alert message appears that indicates SongShow Plus is "Unable to use fill type: " with either Image or Video following the message.

NOTE: There are two general areas that may trigger this error - Settings or Content. 
If this error occurs at startup then it is most likely related to a Preference or Slide Properties settings.  Check the Preferences settings for Opening Screen and the Slide Properties settings for All Media, particularly the Blank Slide settings. 
 If this error occurs when presenting specific content it is still possible for it to be related to Slide Properties settings related to the selected content but it is most likely related to specific content missing from a slideshow.  Check the Slide Properties settings for the content being displayed. In the case of a slide show this can also be checked in the Slide Builder.

Possible Cause:
The image or video that was set as a fill may no longer be available.  This could be as a background or a shape fill.

Possible Solution:
Find the originally designated file and verify it is still present and viable.  If you are unable to find the file in question, try applying a new Image or Video in the properties settings.

Possible Cause:
The SongShow Plus trace program may be running.  This may, from time to time, cause unexpected behavior.

Possible Solution:
Unless specifically instructed to by the support team this should not be running.  Verify that the is no indication of it running in the task bar (small red square icon) or that the "Songshow Plus Trace.ini" file is not present on the desktop.  Contact support if you have questions about this. 

If you have disabled the trace program and this issue persists, contact the support team.

If this article does not resolve the issue, contact the Support Team.

(TS169)