Videos and images do not show up in the Slide Builder when editing

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus 

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *

Symptom:
The SongShow Plus Slide Builder does not show videos or images when added or viewed during editing of a slideshow.  This may also present as a blank black screen. This may begin to occur after an SSP update. 

Possible Cause:
The graphics card does not fully support DirectX 9.0c.  This change began in the October 2007 Edition and became more stringent in later releases.

Possible Solution:
Disable the high end graphics (HEG) (AKA -  Full Graphics Mode) on all enabled displays to resolve the problem.  See KB TS292 for more information.

Possible Permanent Solution:
Replace the video card in your SSP system with a newer model that fully supports DirectX 9.0c or higher and re-enable the Full Graphics Mode features. 

If this article does not resolve the issue, contact the Support Team.

(TS154)