PowerPoint slideshows are skipping parts when advancing with the + in a program

Applicable SongShow Plus Versions: 
This article applies to SongShow Plus 9.x and Later

UPDATE: Before proceeding, review the updates to Microsoft PowerPoint use in SongShow Plus found here.

Symptom:
When trying to advance PowerPoint slideshows with the + key in a program, they are skipping parts when advancing.

Possible Cause:
This appears to have been introduced in the August 2011 Edition dated 9/14/2011.  We are investigating the root cause.

Possible Solution:
Invoke the Keyboard Navigation Mode from the Tools menu.  This will behave as expected when using the + key to advance.

Possible Solution:
Use the mouse and click the "Next Step" button in the Control panel.  by default this control is blue and should not be confused with the orange "Next Program Step" button.  This will behave as expected.

If this article does not resolve the issue, contact the Support Team.

(TS147)