PowerPoint files are skipping the first slide when presented in SongShow Plus

Applicable SongShow Plus Versions: 
This article applies to SongShow Plus 9.x and Later

UPDATE: Before proceeding, review the updates to Microsoft PowerPoint use in SongShow Plus found here.

Symptom:
PowerPoint files are skipping the first slide when presented in SongShow Plus.  This appears to only be happening with PPT 2010.

Possible Cause:
Root cause is unknown at this time.

Possible Solutions:
1. Add a blank slide as the first slide of the PowerPoint slideshow.
2. Convert your PPT files to slideshows using the slide import tools.
3. Create your slideshows in the SSP Slide show builder.

If this article does not resolve the issue, contact the Support Team.

Applicable SongShow Plus Versions: 
This article applies to SongShow Plus 9.x and Later

UPDATE: Before proceeding, review the updates to Microsoft PowerPoint use in SongShow Plus found here.

If this article does not resolve the issue, contact the Support Team.

(TS116)