Source video lost when using Video Device in SongShow Plus

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus 

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *

Symptom:
When trying to use a device from the Video Devices panel the video signal is lost and either a blank or default background is presented instead.  This may happen right away or after some period of playback.


Possible Cause:
The signal has been lost because the device connected/added in the Video Device panel is powered off.

Possible Solution:
Turn on the device connected/added in the Video Device panel.  Restarting SongShow Plus or removing and re-adding the device from/to the panel may be required to restore the connection.


Possible Cause:
The signal has been lost because the device connected/added in the Video Device panel has gone to sleep.

Possible Solution:
Prevent the device connected/added in the Video Device panel from going to sleep by disabling the hibernate or power saving mode.  Restarting SongShow Plus or removing and re-adding the device from/to the panel may be required to restore the connection.


Possible Cause:
The signal has been lost because the device added to the Video Devices is not compatible with the multi-core setting in SSP.

Possible Solution:
Switch the Multi-processor setting in the SSP Utilities panel to Option B (single core mode).  Restarting SongShow Plus or removing and re-adding the device from/to the panel may be required to restore the connection.

NOTE: If this does not work for you then it is possible that the device you have chosen is not compatible with SSP.  At present we do not qualify devices for this feature so users may need to try other solutions if they have trouble or consult other users on the forums to see what has worked for them.  We do basic testing with a basic USB web cam and it does work as expected.
 

If this article does not resolve the issue, contact the Support Team.

(TS115)