Mobile Control 2.0 - SongShow Plus or the Mobile Control app becomes unresponsive or crashes when accessing a particular folder.

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus using SongShow Mobile Control 1.0 or Mobile Control 2.0.

NOTE: SongShow Mobile Control 1.0 and Mobile Control 2.0 have been replaced with the Mobile Control (PWA).  These apps are no longer available in any mobile app store. If you still have the app installed it may or may not work. These are fully deprecated, and no further support will be offered.

Symptom:
When trying to access a folder or item in the mobile control app, SongShow Plus or the Mobile Control app becomes unresponsive or crashes.

Possible Cause:
This is a known issue with the use of the % symbol in the folder name.
It is rare that users will see this since this is not very commonly used as a folder name. 

Possible Solution:
At this time the work around is to not use the % symbol in a folder name.

If this article does not resolve the issue, contact the Support Team.

(MC20)