Mobile Control has a delayed response or lag when selecting options

Applicable SongShow Plus Versions:  
This article applies to all versions of SongShow Plus using Mobile Control.

NOTE: SongShow Mobile Control 1.0 and Mobile Control 2.0 have been replaced with the Mobile Control (PWA). These apps are no longer available in any mobile app store. If you still have the app installed it may or may not work. These are fully deprecated, and no further support will be offered.

Symptom:
While using Mobile Control to interact with SongShow Plus, there is a delay or lag in response on the wireless device or no response on the host SongShow Plus system.

Possible Cause:
When using the Mobile Control feature to interact with SongShow Plus there may be a delay in response depending on the network strength and range. Also firewall or router settings may affect your connection.  This will primarily affect wireless network solutions but in some cases can occur with a wired Ethernet network. 

Possible Solution: 
When using Mobile Control, identify and address any settings or software that could block or delay the network connection of your device.  For wireless devices, make sure that sufficient signal strength is available in the area that you are accessing your wireless network from.  Also check for any Network Isolation or Proxy settings that may be delaying traffic.

Consult the documentation for your router/modem/AP or your IT specialist for access to the settings and make changes as needed. 

The Support Team will not be able to assist with troubleshooting your local network performance or settings.

If this article does not resolve the issue, contact the Support Team.

(MC2)