Mobile Control 2.0 - The app in use will not rotate

Applicable SongShow Plus Versions:  
This article applies to all versions of SongShow Plus using Mobile Control 1.0 or Mobile Control 2.0

NOTE: SongShow Mobile Control 1.0 and Mobile Control 2.0 have been replaced with the Mobile Control (PWA).  These apps are no longer available in any mobile app store. If you still have the app installed it may or may not work. These are fully deprecated, and no further support will be offered.

Symptom:
When trying to use a mobile control app the user is unable to get the app to rotate to the landscape orientation. 

Possible Cause:
This is expected behavior in some apps where it applies.  Some of the apps do not rotate due to the configuration or designed orientation of the app. 

Possible Solution:
None - This is expected behavior.

NOTE: Using other apps or tools to force the SongShow Plus apps to rotate when they are not designed to may cause unpredictable and undesirable behavior. 

If this article does not resolve the issue, contact the Support Team.

(MC16)