Mobile Control 2.0 - user is presented with a message indicating there was a communications timeout error

Applicable SongShow Plus Versions:  
This article applies to all versions of SongShow Plus using Mobile Control 1.0 or Mobile Control 2.0

NOTE: SongShow Mobile Control 1.0 and Mobile Control 2.0 have been replaced with the Mobile Control (PWA). These apps are no longer available in any mobile app store. If you still have the app installed it may or may not work. These are fully deprecated, and no further support will be offered.

Symptom:
When trying to use a mobile control app the user is presented with a message indicating there was a communications timeout error and is offered options to try again or select another machine. 

Possible Cause:
Slow or weak network connection.  This message is expected behavior if the host machine does not respond within 5 seconds of a command being sent from the app.

Possible Solution:
This can happen due to a momentary blockage or loss of signal.  Select the Try Again option.

Possible Solution:
You may be too far from your wireless access point.  Select the Try Again option but if this persists, move closer to your wireless access point and try again.

Possible Solution:
A low signal strength or slow network can affect communication with the host.  Select the Try Again option but if this persists, verify the signal strength and speed of your wireless network.

Possible Solution:
It is possible communication issue is with the host system.  If you have another host system on the network, select the Switch Machine option to see if another system behaves better.

If this article does not resolve the issue, contact the Support Team.

(MC12)