Mobile Control 2.0 - app only shows "Looking for machines..." in the machine list

Applicable SongShow Plus Versions:  
This article applies to all versions of SongShow Plus using Mobile Control 1.0 or Mobile Control 2.0.

NOTE: SongShow Mobile Control 1.0 and Mobile Control 2.0 have been replaced with the Mobile Control (PWA).  These apps are no longer available in any mobile app store. If you still have the app installed it may or may not work. These are fully deprecated, and no further support will be offered.

Symptom:
When trying to connect to a host system using any of the SongShow Plus Mobile Control apps, the app only shows "Looking for machines..." in the machine list and does not find any systems. 

Possible Cause:
Your SongShow Plus host system is not on or SongShow Plus is not running.

Possible Solution:
Verify that your SongShow Plus host system is on and SongShow Plus is running.

 
Possible Cause:
The initial setup of the SongShow Plus host system and/or app was incomplete or incorrect.

Possible Solution:
You can refer to the KB MC024 for complete setup instructions.

If this article does not resolve the issue, contact the Support Team.

(MC11)