Most of our images in the images directory do not show up in the emedia files window. We have our SSP data files in d:\sspdata. And yes, I have that set correctly in Media Files Location

If I bring up a program that has image objects, those show up. But the source directory in the images tab of the media control panel show as empty.

Similiar issues with Slide Show Builder. If I try to insert an image from "Image Files", many directories are empty. If I scroll down and select D: drive, and navigate to d:\sspdata

All images are jpg. 99% anyway. I haven't been able to track down why some show up and others don't. Seems to be newer ones that don't show up.

All videos, songs, etc seem to show up.

Anyone else see this oddity? I've got to get producing, so I guess I'm back to 9.2 for now and hope for no new songs.

I have installed the July 6, 2023 update. 

Just so you know, the ticketing system is still communicating that if I need help, I need to upgrade to silver.

"The Bronze Subscription does include activation assistance and software updates as well as access to self-help resources including articles and some video content.  

• Activation assistance is provided via email only.
• "How-to" assistance is provided via self-help resources only.
• Bug Reporting assistance is provided via email only. User may or may not be contacted regarding details or resolution."

So they indicate that they MAY provide email bug support. But that is certainly not the overall tone of the email.

I just checked and we have just over 6400 images (jpg, png, gif) in our images directory and sub-directories.

Upon further review, I have images up to a certain directory, and images after that don't show up.

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Aaaaand now they are showing up. Is it possible that it's taking that long to populate the directories after a certian point? I've been doing refresh file list and refresh folder list and it wasn't helping.

However, instead of a title, there seems to be some description. I would guess it's some metadata from the stock photo I used to create the graphics?

There is a new indexer in 9.3 and on first startup it may take a bit for everything to get indexed, especially if you have a lot if media and directories.

That said, it is possible that there is an issue as well.  I recommend that you start SSP and allow it several minutes to complete the indexing process before exploring the folders.  If after that items appear to be missing or incorrectly labeled, please open a support ticket.

We had a similar problem several years ago. It turns out we ran in to a limit on the number of images. I separated all the older images in to an archive directory structure NOT in the SSP search path, and all was fine after that.

"However, instead of a title, there seems to be some description. I would guess it's some metadata from the stock photo I used to create the graphics?"

FYI, in a recent update, the filename is now also included even if there is a metadata title associated with the file.

In 9.3 3/11/2024 the file name is still NOT listed if the metadata contains a description. 

I was really hoping for a fix after being told this was the intent :(

Until then I am using the old indexer.

11383-3828, Problem, Ticket 459

Mark,

FYI - There are both Title and Subject fields shown in the file properties Description section, but I am not aware of a separate description field. Only the Title field is used in this scenario can affect how the files are labeled. 

Solution:

The SSP update did make an adjustment to this behavior and you should see the filename in parenthesis at the end of the name field in SSP, however this will still not sort by the actual filename which I suspect is what you are really after.

To accomplish this you can do one of three things:

• Edit the files to eliminate the metadata causing the issue (delete the Title field contents) 
• Turn off the metadata indexing (review this article)
• Continue using the Legacy Indexer.

If you have additional questions or a different issue than what was addressed here, please open a new support ticket for further investigation.

George,

Thanks for the response and articles. I confirmed that the images are displayed as Description (Filename), so that did change.

I turned off metadata indexing and turned off legacy indexing, and now I see filenames as I expected, so I can work like this. 

FYI I have never had a speaker give me a list of image descriptions to display for them - it is always filenames. The description is a nice add on, but it's not used to identify a file.

I have installed SSP 9.3 on a  new laptop and the images seem to be working as needed with no tweaks to the indexer.

Oddly, I was having problems with images not showing up in Slide Builder that are showing up in SSP. So I did the rebuild indexes thing and the seem to be showing up again. My new laptop is on Windows 11 (yuck), but things seem to be working now. I've got a large conference next week to do media, so I'm hoping it's all ironed out.

I can't anything in support about rebuilding indexes -- can someone give me directions?

From with SSP: Settings > Indexer Settings

From Windows: Start/Search > All Apps > SongShow Plus 9.3 > Configuration

Dick,

Just to clarify - I assume you are talking about media file index and not songs index (two different things) so if that is correct there are several articles on the media indexer.  Search "indexer" in the KB articles.