Does SongShow Plus work on Windows 10?

Applicable SongShow Plus Versions: 
This article applies to SongShow Plus Version 8.3 and later.

The first fully Windows 10 supported version will be SongShow Plus 8.3.  Once version 8.3 is ready for production release it will have been run through a larger, more detailed battery of tests using Windows 10 in its current form.  At that point we will consider version 8.3 ready for Windows 10 use.  While some testing was done with version 8.2, we will not be fully testing previous versions of SongShow Plus with Windows 10 and suggest that these updates (Windows 10 and Version 8.3) occur at the same time.

If you choose to proceed with updating to Windows 10 on your SongShow Plus systems we will still take your feedback (this is always helpful) through the support team and this forum but keep in mind these issues may not be addressed right away.

Tips for Using SongShow Plus on Windows 10

• If you do an in-place update to Windows 10 from your current operating system we recommend that you deactivate SongShow Plus first, then update the OS, then re-activate SongShow Plus.  This will ensure a smooth transition.
  
  
• If you do an update before deactivating and the license becomes invalidated, you can either use the temporary license offered and allow it to resolve itself or contact support before proceeding to allow them to assist you through the process.
  
  
• While there are no known issues at this time, we recommend that you do not operate SongShow Plus on a Microsoft Account login.  We recommend using a local system account for using SongShow Plus.
  
  
• Issues related to Windows 10 and SongShow Plus may or may not be Windows build version related but will be noted if confirmed.  Updating to the latest version of Windows or SongShow Plus may resolve issues.  If this is not clear, contact the support team for additional assistance.
  
  

Microsoft's Windows 10 Update Strategy

Changes in Microsoft's Windows 10 update strategy are important for SongShow Plus users to understand since they can have both minor and major impacts on the operation of SongShow Plus. 

Microsoft has moved completely away from the Service Pack and "dot versions" previously employed with the Windows OS.  The new update strategy is "OS as a Service" and is more fluid, happening both automatically and in the background (for the most part) so changes (even major ones) can occur without user intervention.  There are several major versions of Windows 10, and some may have significant impact on end users. For details on each release you can refer to the Windows 10 Wikipedia page or from the Microsoft support site.  If we have specific issues with a build it will be noted in the Knowledge Base Articles.

NOTE: R-Technics does watch all build updates and does review and test specific items of interest, however, full regression testing is not done on each Windows 10 update. If you encounter issues with a particular build of Windows 10 , please contact the Support Team.

To determine which version is currently installed, users can run the winver tool:

• From the Search bar
  • Select the Search or Cortana bar
  • Enter "winver" and search
  • Execute the tool and the "About Windows" page should come up.

• From the Run command
  • Right-click on the Windows Icon
  • Select the Run command
  • Enter "winver" and click OK.
  • The "About Windows" page should come up.

Additional information may be found in the forums or in other KB articles if additional specific information becomes available.

(FAQ037)