songshow plus worship presentation software

Article

Error trying to import content from SongSelect Online*

10/4/2018

Applicable SongShow Plus Versions:
This article applies to all versions of SongShow Plus using SongSelect Online.

Symptom:
When searching for content in SongSelect Online the following error is received -"Error connecting with SSL. EOF was observed that violates protocol"

Probable Cause:
A change made by the 3rd party vendor SongSelect related to the version of SSL used caused the SongShow Plus SongSelect Online component to stop working as expected.

Preferred Solution: 
Update SongShow Plus to version 8.4 dated 06/04/2018 or later.  Users must have a current subscription to use the SongShow Plus Online Services.

Possible Solution: 
Download song files directly from the SongSelect website and import into SongShow Plus using the SongSelect download file importer.

(TS305)


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