Song text import from PowerPoint (PPT) fails

 Applicable SongShow Plus Versions:   
This article applies to all versions of SongShow Plus.

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *

UPDATE: Before proceeding, review the updates to Microsoft PowerPoint use in SongShow Plus found here.

Symptom:
When attempting to create a song via the Microsoft PowerPoint Importer, the user receives a message - "Unable to load PowerPoint text".

Possible Cause:
If the PowerPoint slides have any image objects in them it will prevent the text from being captured.  This is only for objects - A properly set background image should not cause this issue.

Possible Solution:  
This can be resolved by either removing the image objects altogether or setting it as a background if that is what was originally intended.

If this article does not resolve the issue, contact the Support Team.

(TS276)