songshow plus worship presentation software

Article

After song import or restore some searches will result in a re-index and then a "Please Wait..." error message.

8/7/2014

Symptom:
After song import or restore some song searches, using either search alphabetically or Search All, will result in a re-index and then a "Please Wait..." error message to be displayed.

Possible Cause:
The exact root cause is not known but it appears to be caused by a corrupted song imported into SongShow Plus from a legacy song database.  One case is particular was a single song imported from the old Worship Software song database.  This bad song caused a ripple effect and caused numerous other song files to be showing as bad.

Possible Solution:
There is no specific work around or correction for this yet but by process of elimination the customer may be able to determine which song or songs are causing the issue.

Please contact the support team for assistance through this process.  (EO007)

(TS264)

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