songshow plus worship presentation software

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Error when playing a slideshow with audio track set

11/19/2013

Symptom:
When setting up a slideshow with an audio track, either through the guided Slideshow builders or manually in the Slide Show Builder, the resulting slideshow will not play as expected, an information error message may occur and the slideshow time will be set to zero.

Possible Cause:
Using the slideshow builders: When using the guided slideshow builders, adding an audio track and selecting the option to set the slideshow length using the audio track length will cause this because there is no option presented to choose to play the audio track or not and it is not being turned on automatically.

Possible Solution:
Using the slideshow builders: After the slideshow is created in the builder and saved but before presenting or previewing, open the Audio Track Properties page (headphone icon in toolbar) and set the "Play audio track" option to Yes.

Possible Cause:
Manually configuring slideshows: When Manually configuring slideshows and adding an audio track for the duration of the slideshow, it may not have been obvious to the user that they have to enable playback of the audio track. 

Possible Solution:
Manually configuring slideshows: During the creation of a slideshow with an audio track be sure to open the Audio Track Properties page (headphone icon in toolbar) and set the "Play audio track" option to Yes.

(TS245)

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