songshow plus worship presentation software

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Projection from USB video adapter is not working.

9/20/2016

Symptom:
When trying to project the SongShow Plus output via a USB video adapter, the content is not displayed as expected or at all.

Possible Cause:
This issue appears to be related to the lack of DirectX support available for most USB adapters as many do not fully support this technology. 

NOTE: The USB Video adapters are useful and can be used for the Stage Monitor feature since this output of SongShow Plus neither requires nor supports the features that need DirectX support.

Possible Solution:
Disable the high end graphics (HEG) (AKA -  Full Graphics Mode) on all enabled displays to resolve the problem.  See KB TS292 for more information.

Preferred Solution:
A USB Video adapter should not be used for the projection output. 

(TS227)

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